Refund and Cancellation Policy
We offer a full refund or replacement on returned goods. Goods must be returned unopened and undamaged. Postage costs are unrefundable. We must be notified within 7 days of receipt of goods if you wish to request a refund or exchange and goods must be returned within 7 days after your request.
On receipt of your goods from the haulier you will be asked to sign that your order has been received in good condition and has been undamaged during transportation. As such we cannot refund or replace any breakages during transportation if signed off upon receipt. Please check your order carefully and notify the haulier of any damage upon receiving the goods and list all breakages on the delivery note. In this instance we will offer a replacement or refund for all breakages.
We will only issue a full refund on postage costs if your order is cancelled prior to delivery or we have made an error with your order.
Personalised products cannot be refunded after production. If you change your mind pre-production then you will receive a full refund including postage. If labels have already been produced then a cost of £35.00 will be deducted from your refund.
All of our products are hand-made and occasionally mistakes are made. If we have made an error on any of our personalised products we will then either produce it again at no extra cost or offer a full refund.